With over a decade of experience in the industry we know what works, and what doesn't.

That's why we've developed our very own bespoke delivery service, offering reliable collections right from your door and harnessing the wide reach of the Hermes, Royal Mail, DX Secure, DHL and Parcelforce networks.

The best thing? Despatch Bay Express offers a host of budget and premium services — covering everything from letters to 30kg parcels — plus, benefit from extra features such as 2-Hour Delivery Slot SMS, Saturday Delivery, Age Verification, Signed For and Leave Safe.

Despatch Bay Express UK Coverage - July 2021
Driver stood in front of a Despatch Bay Express Van

With customers all around the country, we connect the dots to collect and consolidate parcels to directly inject them into the next day networks.

Missing out on regional hubs makes your parcels safer, saves on excess handling, shortens journey time, and saves you money.

Collections of under four items are subject to a collection surcharge of 10.

Maximise your buying power across multiple couriers.

We offer over 100 collected services, here are some of the most popular…

Hermes

48 Hour

Leave Safe

1kg

DX Secure

Next Day

Leave Safe

25kg

Royal Mail

Next Day

Signed For

3kg

Hermes

Next Day

Leave Safe

1kg

DX Secure

Next Day

Secure Signed For

25kg

… all in a single Despatch Bay Express collection!

Find out how Despatch Bay Express delivers, create your account today.

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Delivery SMS

Many of our services offer a 2-hour delivery slot SMS service – keeping your customers informed, at no extra cost.

Saturday Delivery

Despatch Bay Express services include Saturday delivery at no extra cost. This means it's a win for your customers, and a win for your wallet!

Join The Despatch Bay Family

From setting up your collection schedule, to saving you time with handy automations, to dealing with delivery queries — a real person will be on the end of the phone or email when you need them.

Familiar Faces

We have our very own friendly, fully-vetted collection team to pick up your orders direct from your door. The same driver will collect your parcels every time — Well almost, we do let them have a few days holiday a year.

Shipping Support

Our dedicated team keep a close eye on everything so we are always in the know. So if anything goes wrong, we are ready to sort it right away; keeping you updated every step of the way.

5-Star Service

It's no accident that we are rated Excellent on Trustpilot. Based on over 700 reviews it's easy to see our team always goes the extra mile.

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    Great & friendly service. The team are wonderful, collection driver feels like we have known him for years … the delivery service is spot on.

    Diane C, via TrustPilot

Find out how Despatch Bay Express delivers, create your account today.

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“If you were considering using Despatch Bay, I would say don't hesitate in giving those guys a go. The customer service is exceptional and they really will make your life easy when it comes to despatching items.”

Will Nicholls, Business Development Director at Banana Moon

Become part of the Despatch Bay family today, we can't wait to show you the smarter way to send your parcels.

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Parcel Size Calculation

We use length and girth to calculate our parcel restrictions.

Working out combined girth is a lot easier than it sounds. Follow these steps to see how it’s done.

  1. Take measurements for the three dimensions of your parcel (length, width and height).
  2. Add the two smallest measurements together and multiply that figure by 2. This gives you the parcel girth (A) – See fig. 1.
  3. Now add the largest measurement (B) to the girth calculated in step 2 (A).

fig. 1 – Example of the measurements.