We're Right Here
For You and Your Customers
Despatch Bay users benefit from our dedicated support team. We take the headache out of customer support. If your customers have a parcel query then they contact us.
Unfortunately sometimes things can go wrong, that's why we have a dedicated team of trained Claim Specialists.
Our specialists take the hassle out of claiming for lost or damaged parcels by guiding you through the process from start to finish.
Rapid-response Online Support
Despatch Bay features an online support system. With rapid response times and threaded conversation history. It's the best way to get help when you need it.
Calls Answered Within 4 Seconds
We know how important your time is to you, as a Despatch Bay user you'll get priority telephone support — we aim to answer the phone within 4 seconds and deal with your enquiries as efficiently as possible.