Returns are pretty much inevitable, so we've made returning items easy and convenient for both you and your customers. In fact, the process can be started in just a few clicks!

Convenient Returns for Your Customers

You can either arrange a courier collection or email your customers a returns label whichever is more convenient and meets their expectations to encourage repeat custom.

If your customers prefer a return label, they can drop the item off at any of their local Post Offices.

When the parcel has started its return journey, you can both track its progress, giving peace of mind.

Your Time Is Valuable

That's why Despatch Bay saves key information including recipient address, to each one of your orders so that you can make accurate, rapid returns.

As well as saving time and money by not printing unrequired labels, you'll also be doing your bit for the environment.

How does it work?


Find the order you'd like to create a return for and hit 'Create Return'.


Make any necessary adjustments to the pre-populated information.


Email the return label to your customer.

Spend less time completing tedious tracking administration and sign up to Despatch Bay today.

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