Tracking & Alerts
With Despatch Bay you and your customers can always be kept up-to-date with delivery progress! This reduces the amount of time you spend dealing with parcel tracking enquiries. Despatch Bay also includes advanced parcel search features, allowing you to effortlessly check the status of any item at any time.
We understand how important it is to be able to track your parcel. This is why we have only partnered with couriers who offer full tracking included as part of their service. This means you'll always be able to see where your parcel is; from the moment it leaves your hand, to the time it’s delivered.
Despatch Bay automatically sends your customer links to their tracking information. Our tracking information is written in plain English so it's easy to understand!
It's also built to work on both mobile and desktop devices.
Alerts at key stages
Despatch Bay will automatically send your customers emails at key points in the delivery process, keeping them informed of the parcels status at all times.
This gives your customers peace of mind and reduces the amount of time you spend dealing with parcel tracking enquiries.
Simple Unified Search
Despatch Bay features simple unified search, which allows you to effortlessly check the status of any current parcels or search back through your history at any time.