Despatch Bay gives you the flexibility to easily track your special shipments on their journey, and of course you can track all of your orders if you wish. If you provide contact details for your customers they will be kept in the loop, reducing the amount of time you spend dealing with parcel tracking queries.
Simply track your extra-special shipments.
Automatic updates are given to your customers.
We deal with all of your parcel queries!
Eliminate Parcel Queries
Automatic Tracking Updates
Your orders are marked as 'sent' and updated with courier tracking information at precisely the right time, helping to boost your marketplace seller rating.
Your customers are sent a link to their tracking information and receive emails at key points during the delivery process, keeping them informed of the parcels' status at all times. Unlike some courier tracking pages, our page is easy to understand!
Depending on the courier service you choose, your customers may receive additional forms of communication like a 2-hour delivery slot SMS.
We're Here For You
We have a dedicated team on hand to solve your customers' tracking queries. Yes, that's right, your customers will contact us if they have any questions, letting you get on with other tasks.
Simple Unified Search
Effortlessly check the status of any of your despatched orders, at any time, using Despatch Bay's advanced tracking features. You can even search back through your history at any time, should you need to.
Keep an Eye on Special Shipments
Want to track the progress of just a few parcels? Pin them to your Dashboard in a click of a button. You will see the latest event on the parcel's journey, and be able to find out more details.
As we choose to work with our partnered couriers, we monitor their performance too - to make sure they consistently meet yours and your customers' needs. We want to bring you the best performing couriers!
Spend less time completing tedious tracking administration and sign up to Despatch Bay today.Create My Account