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How do I track my parcel?

Please see our tracking page.

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My parcel tracking stopped updating?

It's perfectly normal for your tracking to pause occasionally. If, however, you haven't had an update in 2 working days, please contact our support team.

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My parcel tracks as delivered but I haven't received it. What can I do?

Please contact our support team.

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Where can I find my tracking number?

Your unique tracking number will have been sent to you by the sender. This is most commonly done via email, so check your Inbox (or spam folders - just in case).

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Who is delivering my parcel?

Please visit our tracking page to find out.

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Will the driver call me enroute?

Possibly, this will depend on the courier.

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How long will my parcel take to arrive?

This depends on the service your item is being shipped with. Please refer to our tracking page.

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When will my parcel arrive?

This depends on the service your item is being shipped with. Please refer to our tracking page.

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What time will my parcel arrive?

Unless a time-specific service was selected, deliveries can occur anywhere from 8am - 6pm.

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My delivery address is incorrect can I change it?

Please contact the original sender to arrange this.

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How do I request that my parcel is stopped and returned to the seller?

Please contact the original sender to arrange this.

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Can I redirect my parcel?

This is at the seller's discretion, please contact the original sender to arrange this.

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I've missed my delivery, what do I do?

Most couriers will attempt to leave your parcel with a neighbour. If this isn't possible, you should receive a card with instructions to re-arrange your delivery or collect the parcel from your local depot or Post Office.

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The courier didn't leave a card, what do I do?

Visit our tracking page to find out which courier is delivering your parcel. You can then contact your local depot to rearrange delivery, or collect the parcel in person. To collect, you'll need a form of photo ID, proof of address and your tracking number.

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The wrong item arrived, what do I do?

Please contact the original sender for help.

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Can I collect my parcel?

If you miss your delivery, you may be able to collect your parcel. Please contact your local courier depot to arrange this.

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Where do I collect my parcel?

Visit our tracking page to find out which courier is delivering your parcel. You can then contact your local depot to rearrange delivery, or collect the parcel in person.

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What proof do I need to collect my parcel?

You will need a form of photo ID, a proof of address and your tracking number.

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My parcel has arrived but I have a question about it.

Please contact the original sender for help.

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My parcel arrived damaged, what do I do?

Please contact the original sender for help.

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I would like to return a parcel.

Please contact the original sender to arrange this.

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Will I have to pay customs charges when my parcel arrives?

Depending on the country you live in there may be a charge applicable.

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Who will deliver my international Parcel?

Unfortunately we are unable to provide this information.

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How long will my international parcel take to arrive?

This depends on the service your item is being shipped with and the country you are in. Please refer to our tracking page.

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Contact Us

Use the form below to submit your query and we will be in touch.

Our Customer Support hours are Monday-Friday, 8.30am–5.30pm (Except bank holidays) and we typically reply within 2 hours.

If this enquiry relates to a parcel or delivery, please fill in the section above. For security reasons we are unable to process your enquiry without this information.

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